COVID-19 Precautions In Effect Until Further Notice

Business

  • Remote support service is unaffected.
  • Any work that can be done remotely must be done remotely. Unnecessary on-site visits will be declined.
  • On-site visits will be considered based on necessity of the service, necessity of the business, and risk to the technician. Temporarily, an additional PPE/disinfection fee may apply to some on-site visits in addition to the standard hourly fees under certain circumstances.
  • Anyone present for an on-site visit will be screened for fever and symptoms.
  • Only minimum required staff may be present for on-site visits. Visits outside of business hours, when no customers are present, are preferred.
  • Contactless pickup and delivery may be available for items which require technician hands-on assistance, but do not warrant a site visit.
    • There may be an additional 72 hour delay after pickup before we begin any work to allow for disinfection of equipment.
  • Parts are scarce, expensive, and slow to ship right now. Wait if you can. If you can’t, please give us as much notice as possible.

 

Residential

  • Remote support service is unaffected.
  • Any work that can be done remotely must be done remotely. All in-home visits are currently being declined.
  • Contactless pickup and delivery may be available for established customers.
    • There may be an additional 72 hour delay after pickup before we begin any work to allow for disinfection of equipment.
    • Even contactless options may be unavailable for certain people, such as people who have a member of their household who has symptoms of or has tested positive for COVID-19.

 

Overall

Technician health and safety, as well and the health and safety of our customers comes first.

Precautions are expected to remain in effect at least through the end of 2020, though certain measures may ease with time as risk lessens and/or we develop better techniques to ensure safety.

Please understand that requests may take longer to complete in order to ensure safety.

Call (541) 412-6122 for more information